This Privacy Policy explains how Elevate Marketing (“Elevate”, “we”, “us” or “our”), based in Dubai, United Arab Emirates, collects, uses, stores and protects your personal information when you use our website at www.elevatemarketing.ae (the “Website”) and the Elevate mobile application (the “App”) — together, the “Services”.

By using our Services, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use the Services.

1. Information We Collect

Information you provide to us

• Contact and account details — your name, email address, phone number, company name and login credentials when you create an account, book a strategy call, fill in a contact form or join our community.

• Business and project information — project briefs, tasks, requests, approvals, feedback, files and other content you upload or submit through the App or Website.

• Communications — messages you send us through live chat, contact forms, email or phone, and your communication preferences.

• Billing information — details of your service plan or subscription. Payments are processed by trusted third-party payment providers; we do not store full card numbers on our systems.

Information collected automatically

• Device and usage data — device type, operating system, app version, browser type, IP address, pages or screens viewed, and the dates and times of your visits.

• Cookies and similar technologies (Website) — used to keep the Website working properly, remember preferences and understand how visitors use our pages. You can manage cookies through your browser settings.

• Analytics data — aggregated information about how the Services are used, which helps us improve them.

• Push notification tokens (App) — if you enable notifications, we collect a device token so we can send you updates. You can turn notifications off at any time in your device settings.

2. How We Use Your Information

• To provide and operate the Services, including managing your projects, tasks, approvals, files and campaign reporting.

• To create and manage your account and authenticate your access.

• To communicate with you — including project updates, live chat responses, service notifications and replies to your enquiries.

• To manage subscriptions, billing and the delivery of the services you have engaged us for.

• To send you marketing communications where you have agreed to receive them. You can opt out at any time using the unsubscribe link or by contacting us.

• To improve, maintain and secure the Services, including troubleshooting, analytics and preventing misuse.

• To comply with legal obligations that apply to us.

3. Legal Basis for Processing

We process personal data in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and other applicable laws. We rely on the following legal bases: performance of a contract with you, your consent (for example, for marketing communications and push notifications), our legitimate interests in operating and improving the Services, and compliance with legal obligations.

4. How We Share Your Information

We do not sell your personal information. We share it only in the following circumstances:

• Service providers — trusted third parties who help us operate the Services, such as cloud hosting, data storage, payment processing, communications, push notifications and analytics providers. They may only use your data to provide services to us and are required to protect it.

• Within your team — content you add to a shared project (such as tasks, comments, approvals and files) is visible to the members of your organisation and the Elevate team members working on your account.

• Legal requirements — where required by law, regulation, legal process or governmental request, or to protect the rights, safety and property of Elevate, our clients or others.

• Business transfers — if we are involved in a merger, acquisition or sale of assets, your information may be transferred as part of that transaction, subject to this policy.

5. International Transfers

Some of our service providers may store or process data outside the United Arab Emirates. Where this happens, we take steps to ensure your information receives an adequate level of protection consistent with applicable data protection laws.

6. Data Retention

We keep your personal information only for as long as it is needed for the purposes described in this policy — typically for the duration of our business relationship with you, and afterwards as required for legal, accounting or dispute-resolution purposes. When it is no longer needed, we securely delete or anonymise it.

7. Security

We use appropriate technical and organisational measures to protect your information, including encrypted connections (HTTPS/TLS), access controls and secure cloud infrastructure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Subject to applicable law, you have the right to:

• Access the personal information we hold about you;

• Request correction of inaccurate or incomplete information;

• Request deletion of your personal information;

• Object to or request restriction of certain processing;

• Withdraw consent at any time where processing is based on consent;

• Request a copy of your data in a portable format.

To exercise any of these rights, contact us using the details below. We will respond within a reasonable timeframe and in accordance with applicable law.

9. Account Deletion

You can request the deletion of your Elevate App account and associated personal data at any time by contacting us at contact@elevatemarketing.ae. Once verified, we will delete your account data except where we are required to retain certain records by law.

10. Children’s Privacy

Our Services are intended for business use and are not directed at children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

11. Third-Party Links

The Website and App may contain links to third-party websites or services (such as our social media pages or WhatsApp community). We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page and, where the changes are significant, take reasonable steps to notify you. Your continued use of the Services after an update means you accept the revised policy.

13. Contact Us:

Elevate Marketing

Dubai, United Arab Emirates

Email: contact@elevatemarketing.ae

Phone: +971 58 116 1965

Website: www.elevatemarketing.ae